Upload / Order : How does it work?
-- First be sure your files are big enough (150-300 dpi at print size), and the right size too.
-- We accept tiff, jpg and jpeg files. Be sure to include the file extension (.jpg for example) in the file name or it will not work.
-- Don't forget to flatten your files before sending them. This will ensure they are printed correctly and will decrease their size which will reduce the upload time.
-- You can upload up to 25 files in one order. When you have completed the information for the first file to upload, click on “add another file” at the bottom of the page and complete the information for the second file. Simply proceed this way until your order is complete. Be sure to complete all the fields for each file.
-- If you order stretched canvas and want the image to continue on the sides, please add 1 extra inch (for 3/4" stretcher), 1.75 extra inch (for 1 1/2" stretcher) or 2 inches (for 1 3/4" stretcher) on each of the 4 sides to cover the sides. For example, if you want a 16x20 on 3/4" stretcher, you need to send us an 18x22 file. This does not apply for white or black borders. We can also mirror your image on the sides (for $5.00 per file).
-- Once your order is complete, click on “Begin Upload.” You will be redirected to another page with instructions.
-- When the upload is complete, you will get a confirmation message. Don't refresh or close the page before getting the confirmation message. If your images are big, the entire process could take several minutes, depending on your connection speed.
-- Once the upload is complete, we will send you an email to let you know that your upload was successful. We will verify your order and if it is okay, we will send you an invoice by email, which you can pay directly by following the link in the email. The order goes into production once payment is received. Production time at the moment is about 5 to 6 business days.
-- You will receive an email from UPS with your tracking number when your order is shipped. All orders are shipped with UPS ground, which take 1-6 days, depending on your location. If you want us to ship it faster, please let us know in the notes of your uploads.
-- Proofs: You can ask for a printed proof of your file before we process your order. The first proofs of your first order (up to 4) are free and additional ones are $2.00 each. Proofs are 8x10 and printed on the same material used to print your final order. Proofs on canvas are always sent non stretched. Shipping for these proofs is free of charge and they are sent via regular mail. When you receive your proof, you need to contact us to give us the okay. We will then send you the invoice and start production.
-- Just a little note about the mirror option: It is important that you verify your image before asking for mirror sides. The mirror option means that we copy 1" or 2" of your front image and flip it to the sides. So please make sure you have enough room. For example, if you send us a bird image and the wings are too close to the borders, you'll see them on the sides too. We are not responsible for the final result, so make sure nothing like a foot, a face or a wing is too close to the sides of your image.
-- Another little note about the image option: Make sure that there is nothing important intended for the side. For the stretched on 3/4" option, the last inch all around will go on the side. For the stretched on 1 3/4" option, the last 2 inches all around will go on the sides. Again, we are not responsible for the final result, so make sure your image is cropped correctly.
If you have any other questions, please send us an email before placing your order.